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HP Recommended
OMEN by HP - 15-ce011dx
Microsoft Windows 10 (64-bit)

For a few months two keys on my keyboard have been very unresponsive as in I have to press the same key over and over to get it to respond then it would just fail to respond after not being used for like a couple of seconds. I was wondering if I can get these keys replaced or fixed somehow. 

 

Note: My S key is unresponsive most of the time and my Q key is just broken not being able to respond anymore so I used a on screen keyboard to use the keys.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Mysticuwu 

I assume you are out of warranty.

 

When keys go out on a laptop keyboard, you pretty much have to replace the keyboard. Its a sealed unit.

The part number for it is... 929478-001

http://partsurfer.hp.com/Search.aspx?searchText=929478-001

 

It includes the whole top cover and touchpad and its a rather daunting task. Also, its very pricey from HPs parts store. So you have to decide if its worth it to replace or just use an external keyboard.

http://h10032.www1.hp.com/ctg/Manual/c06002077

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2 REPLIES 2
HP Recommended

Hello @Mysticuwu 

I assume you are out of warranty.

 

When keys go out on a laptop keyboard, you pretty much have to replace the keyboard. Its a sealed unit.

The part number for it is... 929478-001

http://partsurfer.hp.com/Search.aspx?searchText=929478-001

 

It includes the whole top cover and touchpad and its a rather daunting task. Also, its very pricey from HPs parts store. So you have to decide if its worth it to replace or just use an external keyboard.

http://h10032.www1.hp.com/ctg/Manual/c06002077

HP Recommended

Oh thanks .@Photoray002 I might just get an external keyboard since I'm afraid of damaging my only pc that im stuck with :')

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