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‎10-15-2020 09:04 PM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (64-bit)

Same problem as others have. Keyboard lit up on first boot. Second boot, no keyboard light at all. Cannot find the alleged Omen control board that the online support claims exists. Cannot find any way to turn the light back on or to change its color, despite the allegation that those options exist. Seriously. This thing is brand new. I like it. But I want keyboard light, and not red. How hard can something this basic be?

4 REPLIES 4

‎10-15-2020 11:34 PM

HP Recommended

@TheRealCapnCack 

 

Looks like your machine does not have 4-zones keyboard, it only has red otherwise you should see something similar to the following image as  default

 

       OCC zone.png

 

Regards.

BH
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‎10-16-2020 09:25 AM

HP Recommended

I don't have a "Lighting" option on that screen. Mine says "Macros" where the image you show says "Lighting."

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‎10-16-2020 09:26 AM

HP Recommended

I don't have that option. I got the lights back on, FN F4, but I can't change the color.

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‎10-16-2020 03:41 PM

HP Recommended

@TheRealCapnCack 

 

Did you upgrade/downgrade your machine ? You did not give me information what is it.

 

My machine is running OCC version 10.4.6.0, which version is on your machine ? Again please try

 

(a) Open Windows Store,

(b) Search for Omen Command Center

(c) Select Update or Launch

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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