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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (9G8X9AV)
Microsoft Windows 11

I have had this laptop for a month now and I had this issue even from the start. Sometimes (pretty often) when I want to play Roblox and I enter a game the keyboard doesnt respond at all. I play other games besides roblox as well and for every one untill now they have all been working. I only have this problem with roblox and one time it works other times it doesnt work. How do I fix this issue? I need help asap please.

2 REPLIES 2
HP Recommended

Hi @Dajoux,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP Victus 15-fa1000 keyboard sometimes doesn’t respond while playing Roblox, even though it works in other games. Let’s go through some steps to troubleshoot this issue:

Restart the Laptop

A simple restart can often resolve temporary software glitches affecting the keyboard.

Update Windows & Drivers

Make sure Windows 11 is fully updated: Settings → Windows Update → Check for updates.

Update your keyboard and chipset drivers via Device Manager → Keyboards / System Devices → Update driver.

Also, check HP Support Assistant for any recommended updates for your Victus laptop.

Check for Roblox Updates

Open Roblox and ensure it’s updated to the latest version.

If using Roblox via browser, try clearing the cache or switching to a different browser.

Test Keyboard Functionality

Open a text editor (like Notepad) and see if all keys respond properly.

If some keys fail outside Roblox, it may indicate a hardware issue.

Run Roblox as Administrator

Right-click the Roblox shortcut → Run as Administrator.

This can help if the game doesn’t have proper permissions to access input devices.

Check Background Apps

Some software, like macro programs, overlay apps, or security software, can block keyboard input.

Temporarily disable unnecessary apps and try Roblox again.

Reinstall Roblox

Uninstall Roblox completely and reinstall it.

This can fix corrupted files or settings that prevent the keyboard from working.

Check for Keyboard Conflicts

If you have an external keyboard or other input devices connected, disconnect them to see if it resolves the issue.

Contact Roblox Support

If the problem persists only with Roblox, it may be specific to the game. Contact Roblox support with your laptop specs for further troubleshooting.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

HP Recommended

Yeah same thing happens to me, when i playing a games.

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