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HP Recommended
Omen-15 en0xxx
Microsoft Windows 10 (64-bit)

Hi, a while ago my "x" key on my keyboard started acting a bit funny. I would often have to go back a re-type the letter, but most  of the time it would work just fine. But as time went on, the problems seemed to occur more and more, to the point where I would have to type the key several times for it to work. I called HP support, and they suggested sending the laptop in to get the keyboard replaced, which would take two weeks. But since I use the keyboard for work, and it was a letter which is almost never used, I decided it was ok for it to not work. Right now, the key never works.  But recently, this pattern started for my "r" key. sometimes have to retype the letter, and occasionally it takes a few tries to get it to work. since this key is more important, before sending the computer in to get fixed, are there any ways to fix the key? for my "x" key even when I take the keycap of and press on the rubber button directly it does not register. I am pretty sure this is a hardware and not a software problem, as I have tested it with HP support. 

If you have any ideas please share them

Thanks.

1 REPLY 1
HP Recommended

Hello @OnlineGuy  There is no software fix to make a physical problem go away. You need to contact Warranty and get it repaired as you suspected. 

 

https://support.hp.com/us-en/contact/laptops

 

 

 

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