Keybord problem

[yusfarslan]

Hello HP Community and Support Team,

I am writing to report a serious quality control issue regarding my HP Victus 16 gaming laptop and the response I received from the Authorized Service Center.

After a liquid spill accident, I paid to have my keyboard replaced at an official HP Authorized Service Center to ensure the device remained in top condition. However, the result has been incredibly disappointing.

The Current Situation:

1. Defective Replacement: The new keyboard has significant flexing and produces a loud squeaking sound, particularly on the WASD keys and the surrounding area.

2. Service Response: I immediately contacted the service center about this. They acknowledged that the keys are squeaking and flexing, but they claimed this is "normal behavior" for the replacement part.

Why this is unacceptable: As a gamer, I bought the Victus model specifically for its performance and build quality. The original factory keyboard was solid and stable. It is impossible to accept that wobbly, squeaking keys are "normal" for a gaming laptop where the WASD keys are used constantly. The device currently feels like a cheap imitation due to this repair.

I am requesting an escalation of this case. Is it really HP's official stance that a squeaking keyboard is "standard quality" after an authorized repair? I request a proper fix with a non-defective part.

Looking forward to a solution, not an excuse.

Best regards,

[Jerry_57]

Hi @yusfarslan,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Please help us with the Product serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support