Out of the blue the letters “I”, “K”, and the comma on my keyboard are not working. If I hold down the “I” key or repeated tap it, a letter might appear or several “I”’s show up and then sometimes nothing happens. The “K” refuses to work at all. Sometimes I can get the comma to work and sometimes it doesn’t work. What is going on with my laptop? I noticed someone else posted a similar problem but it looks like their issue was attributed to multiple keyboards connected to the computer. I have only the keyboard installed in my computer in use.
Same issue where the keys in a certain column are not working such as number 9 and the open bracket '(', the letter 'O', 'L' and dot and full stop'.' below it. I have to use the screen keyboard or numeric keypad for '.'. It either won't type at all or type multiple letters once it starts working. Tried hard resetting, all diagnostic tools, virtual agent. Nothing works. Even the service centre and HP customer care contact number is inaccessible. Unable to get in touch with anyone from HP. Worst Customer Service!!
And I don't have a removable battery. cleaned with a blower for any dust or lint stuck underneath. And its not gaming notebook. Sorry din't realise the thread under which I was replying. Like right now the keys are working fine. But the original post took several more minutes than it should just for pressing the keys 😞
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