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‎11-10-2020 08:29 AM

HP Recommended
Product: HP OMEN 15-en0008na
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I've been having some issues with my LAN port, sometimes it's not detecting the ethernet cable. Tried multiple cables with the same results. Had the same issue with my other OMEN 15. With slight movement of the ethernet  cable it'll disconnect- is this normal? Any clues on what to do?

 

Thank you.

2 REPLIES 2

‎11-10-2020 02:02 PM

HP Recommended
@Darvie wrote:

... ad the same issue with my other OMEN 15.

@Darvie 

 

Please replace your cable with a new CAT 6 cable.

 

Regards.

BH
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‎11-28-2020 10:13 AM - edited ‎11-28-2020 10:14 AM

HP Recommended

As stated above I had used a number of different cables with the same result. These cables are fully functional as they work on my other laptop.

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