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HP Recommended
Omen Laptop ce0xxx
Microsoft Windows 10 (64-bit)

Good Morning,

 

I have a problem with Audio. There's lack of CD Format Quality. I have only two formats to choose:

 

16 Bit 48000hz

24 Bit 48000hz

 

On these both formats i have like 2-3 seconds sound delay at the start of video or any application.

Audio drivers are up to date from HP Support. I am using Omen Laptop ce0xxx with BANG&OLUFSEN audio system.

 

 

Best regards,

 

matisurmi 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@matisurmi I suggest you try the below steps to resolve the issue:

 

Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings

  • where 'xxxx' is one of keys which contains
  • DriverDesc value 'Realtek High Definition Audio'.
  • Note: There may be multiple ones containing PowerSettings,
  • for example 'Nvidia High Definition Audio'.
  • You'll find there three binary values and set them:
  • ConservationIdleTime = ff ff ff ff;
  • IdlePowerState = 00 00 00 00;
  • PerformanceIdleTime = ff ff ff ff.
  • Default values are all 00 00 00 00 which disables power settings,
  • but driver overrides it with 0a 00 00 00
  • which is 10 seconds (0x0a = 10) and is by default in the driver.

If the issue persists, please follow the suggestions of the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

5 REPLIES 5
HP Recommended

@matisurmi I suggest you try the below steps to resolve the issue:

 

Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings

  • where 'xxxx' is one of keys which contains
  • DriverDesc value 'Realtek High Definition Audio'.
  • Note: There may be multiple ones containing PowerSettings,
  • for example 'Nvidia High Definition Audio'.
  • You'll find there three binary values and set them:
  • ConservationIdleTime = ff ff ff ff;
  • IdlePowerState = 00 00 00 00;
  • PerformanceIdleTime = ff ff ff ff.
  • Default values are all 00 00 00 00 which disables power settings,
  • but driver overrides it with 0a 00 00 00
  • which is 10 seconds (0x0a = 10) and is by default in the driver.

If the issue persists, please follow the suggestions of the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thanks for your reply @Riddle_Decipher. Changing those in a registry helped with delay.

BUT

Is it possible to get CD Quality Format (44100hz 16-bit) on Realtek on my Laptop?

 

Best regards,

 

matisurmi

HP Recommended

@matisurmi I'm glad that helped, that said, the format you need, may not work using the internal speakers as the output is not meant for advanced sounds, just the basic and I suggest making use of an external speaker to get the output of your preference, also try updating the audio drivers and the BIOS to check if that makes any difference: Click here for the updates.

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Good evening,

 

I updated the audio drives and the BIOS, but still can't use any other format than those two. I am using external speakers connected to the laptop's Jack. 

HP Recommended

@matisurmi 

 

I have access to an HP omen and another HP laptop and checked the audio outputs of each for a comparison.

They only have the two bit qualities available. No matter what driver version I installed, only the two sample rates remained.

The laptops audio does not offer the same output options as a desktop.

 

sound quality settings.PNG

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