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‎04-05-2024 10:36 AM - last edited on ‎04-24-2024 11:46 AM by Retired

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck2000 (70W99AV)

Hello,

 

It has been two months, I have been using my laptop.

first, it started with a slow booting time. 

 HP Support System also notified about me BIOS update, I did it, but the booting time didn't change, and also some graphical issues happened. While I only used the Word, black and white horizontal lines appeared. One time, the game suddenly closed, and it didn't even heat.

I shared a video. I know, I am shaking camera but the pixels weird, please watch as large.

What should I do, what would be the problem?

 

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