cancel
Showing results for 
Search instead for 
Did you mean: 
moragss
New member
1 0 0 0
Message 1 of 3
3,354
Flag Post

Laptop Freezing and Locking.

HP Recommended
HP Pavilion Gaming - 15-ec0010nr
Microsoft Windows 10 (64-bit)

Hi, I am having a problem while I am gaming where my HP Pavilion Gaming - 15-ec0010nr laptop will freeze and lock unexpectedly mid-game, resulting in many bans. I was wondering if anyone knew how to fix this. I have updated all of my drivers and my bios. Thanks!

2 REPLIES 2
Betty0610
HP Support Agent
HP Support Agent
16,155 16,137 864 705
Message 2 of 3
Flag Post
HP Recommended

@moragss

 

Welcome to the HP Support Community.

 

Hold the power button for at least five seconds to turn off the computer.

 

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

 

While the test is running, the time remaining and test result for each component display on the screen.

 

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
lorisilbagnino
Level 2
12 10 1 3
Message 3 of 3
Flag Post
HP Recommended

Check your current BIOS version and try to downgrade to f.05 version, if you have the f.08 (it's buggy).

 

Follow this guide:

https://drive.google.com/drive/folders/1sMLrhAv6WB83tV7gXTg5tTJq6_wrStOi

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation