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Message 1 of 2
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Laptop Locking while Gaming since the new bios Update

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HP Pavilion Gaming laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

Whenever I play game while charging on my laptop just shows Locking in a blue background and shuts down . I didnt face this Problem before BIOS update .  Therefore I ask HP customer services to help me as soon as possible .

HP Support Agent
HP Support Agent
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Message 2 of 2
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Change the video display settings to match the minimum display requirements for the game.

  1. Right-click an open space of the Windows desktop (not on an icon), and then click Display settings.
  2. Change the resolution to match the game’s recommended display settings. Recommended display settings can be found using an online search.
  3. Click OK to accept the change.
  4. If prompted, accept the new settings. The display reverts to the prior settings if the changes are not accepted.
  5. If prompted, select the option to restart the computer, and then try playing the game again.

For more information on how display settings can affect performance, go to Improving Video Game Performance or FPS (Windows 10).

And, also run BIOS Update: Follow steps from the link:


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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