Laptop Randomly Shutting Down

[Progame200]

Hey guys, my laptop is randomly shutting down (turning off) with no error message I had a hard drive test and memory test proof here, I passed all tests.

[Progame200]

My exact model is: OMEN by HP Laptop 15-ce0xx

[Raj1788]

@Progame200

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Any hardware or software changes made in the notebook?

Are you facing this issue after an update?

How long are you facing this issue?

Let me know if you see any error message.

To resolve the problem, follow the steps in this section.

Step 1: Disable the automatic restart option to view error messages

Errors might occur but not display with Automatic restart enabled. Disable this option to allow the computer to display error messages instead of restarting.

1. In Windows, search for and open View advanced system settings.

2. Click Settings in the Startup and Recovery section.

3. Remove the check mark next to Automatically restart, and then click OK.

   

4. Restart the computer.

The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with useful information. You can search for a resolution using the information in the error.

Step 2: Check for failed hardware

Hardware problems can cause unexpected results. Go to Testing for Hardware Failures for more information.

NOTE: 

Increased heat inside the computer can cause hardware failures. Go to Reducing Heat Inside the Laptop to Prevent Overheating(notebook computers) or Computer Overheating Prevention (desktop computers) for more information.

Step 3: Update the BIOS

Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc/15551437/sw... to download and update the BIOS.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Progame200]

Any hardware or software changes made in the notebook? Changed the system language from russian to english and that's about it.

Are you facing this issue after an update? No

How long are you facing this issue? A week after I bought my laptop so about 3-4 months ago

Let me know if you see any error message. Nope, no error messages.

---

@Raj1788 wrote:

@Progame200

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Any hardware or software changes made in the notebook?

Are you facing this issue after an update?

How long are you facing this issue?

Let me know if you see any error message.

To resolve the problem, follow the steps in this section.

Step 1: Disable the automatic restart option to view error messages

Errors might occur but not display with Automatic restart enabled. Disable this option to allow the computer to display error messages instead of restarting.

1. In Windows, search for and open View advanced system settings.

2. Click Settings in the Startup and Recovery section.

3. Remove the check mark next to Automatically restart, and then click OK.

   

4. Restart the computer.

The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with useful information. You can search for a resolution using the information in the error.

Step 2: Check for failed hardware

Hardware problems can cause unexpected results. Go to Testing for Hardware Failures for more information.

NOTE: 

Increased heat inside the computer can cause hardware failures. Go to Reducing Heat Inside the Laptop to Prevent Overheating(notebook computers) or Computer Overheating Prevention (desktop computers) for more information.

Step 3: Update the BIOS

Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc/15551437/sw... to download and update the BIOS.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

---

[Progame200]

---

@Raj1788 wrote:

@Progame200

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Any hardware or software changes made in the notebook?

Are you facing this issue after an update?

How long are you facing this issue?

Let me know if you see any error message.

To resolve the problem, follow the steps in this section.

Step 1: Disable the automatic restart option to view error messages

Errors might occur but not display with Automatic restart enabled. Disable this option to allow the computer to display error messages instead of restarting.

1. In Windows, search for and open View advanced system settings.

2. Click Settings in the Startup and Recovery section.

3. Remove the check mark next to Automatically restart, and then click OK.

   

4. Restart the computer.

The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with useful information. You can search for a resolution using the information in the error.

Step 2: Check for failed hardware

Hardware problems can cause unexpected results. Go to Testing for Hardware Failures for more information.

NOTE: 

Increased heat inside the computer can cause hardware failures. Go to Reducing Heat Inside the Laptop to Prevent Overheating(notebook computers) or Computer Overheating Prevention (desktop computers) for more information.

Step 3: Update the BIOS

Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc/15551437/sw... to download and update the BIOS.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

---

[Raj1788]

@Progame200

Thanks for the reply,

Appreciate your efforts.

Click on this link: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-ac... to  Create a local user or administrator account in Windows 

And check if the issue persists.

Keep me posted,

Cheers:)

[Progame200]

I have installed the BIOS what is it for?

[Progame200]

What if my only cooler fans are at the bottom? I listening and watched the video.

[Barachiel]

@Progame200

Thanks for the response.

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

As my colleague informed you earlier, did you try to create a new user account in windows? 

Did the device shutdown after updating the bios?

Let me know. 🙂