cancel
Showing results for 
Search instead for 
Did you mean: 
AmolSidhu
New member
2 0 0 0
Message 1 of 2
353
Flag Post

Laptop Shipped with wrong RAM specs and customer support wont help

HP Recommended
OMEN Laptop - 15-ek0018ca
Microsoft Windows 10 (64-bit)

I got a 2020 omen 15 from the HP canada website and it arrived last week, the Canadian site shows that the RAM has a clock speed of 2933 MHz, when it arrived the system had 2 sticks of 8GB RAM, one was 1 8GB 2667 MHz Samsung and 1 8GB 3200 MHz Micron stick, so the system was running at 2667 MHz. When I tried to reach out to customer support they transferred me to technical support and they transferred me back and that went on for a while, I have been trying to contact them for several days but I have been getting nowhere. I also tried to post a review of this laptop bringing up this issue (laptop is overall amazing except for this and screen flex) and it has not been posted,  I have spent over a total of 10 hours with customer support with no clear answer.

1 REPLY 1
banhien
Level 19
Level 19
92,684 92,562 11,980 25,542
Message 2 of 2
Flag Post
HP Recommended

@AmolSidhu 

 

Its specs

 

   https://support.hp.com/au-en/document/c06657620

 

I've got no idea how  16 GB DDR4-2933 SDRAM (2 x 8 GB)  comes from. Could be due to typoes

 

My 2 cents

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation