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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-cm2000 (70W97AV)

One day, I could no longer hear sound through my speakers. After looking into the issue, I found that my speakers were no longer listed in the volume area, and the message that no output devices were found was no longer displayed. Looking in my device manager, my laptop speakers are not listed there either. I ran the audio troubleshooter, and it tried to reinstall audio drivers, but that did nothing. 
I have no clue what happened. Any thoughts?

1 REPLY 1
HP Recommended

@Daniel_Gormley, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

First let's perform a power drain:

Shut down your laptop and unplug the charger. 

Press and hold the power button for 15 seconds to drain residual power

Then power back the unit.

 

Run the sound problems troubleshooter

Automatically identify and fix audio errors with the Windows sound troubleshooting tool.

Right-click the notification area speaker icon , and then select Troubleshoot sound problems.

Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

If a recommended action displays, select Apply this fix, and then test for sound.

 

Next, I suggest you refer to this guide: HP PCs - No sound from speakers | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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