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HP Recommended
OMEN by HP - 15-ce015dx

I have been using an HP Omen 15 gaming laptop for about 5 years now. For the past several years I have been having issues with electrostatic discharge causing my laptop to turn off. When I plug the laptop into the charger, touching my laptop will create a shock that causes the laptop to turn off. In the beginning it happened infrequently but gradually became so bad that my laptop is unusable when charging. I have ruled out this being a power supply problem and can confirm that this only happens when plugged into the charger. Is there something wrong with my laptop that needs to be repaired? What is my best course of action to solve this issue?

3 REPLIES 3
HP Recommended

@polar117

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

HP computers are designed to withstand significant levels of instantaneous discharges; however, electronic components can incur damage from a single, very potent discharge or series of electro-static discharges. This damage to components might be immediately noticeable or accumulate over time.
 

If you are experiencing a tingle current while using your HP computer, use a 3-wire power cord with your AC adapter and make sure that it is plugged into a grounded (3-hole) power socket.

 

Occasionally, the ground wiring is not well-connected to the earth ground, so the tingle current sensation can still occur even when using a 3-wire cord. Also consider the following:
 

If you believe tingle current has caused a problem on your computer, here are a few tips:

  • Contact a qualified electrician for help with connecting the power cord's third wire to a metallic grounded structure, such as a plumbing pipe (if allowed by the local electrical code), if you often use the computer from the same location.

  • Change the AC adapter.

  • Increase ground isolation by placing an anti-static chair mat on the floor below the chair that you typically sit in while using the computer.

  • Use a different 2-wire power outlet (not a different outlet on the same circuit). Discontinue using a power strip. Relocating to a different room might help.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you for your response.

 

My computer can only withstand the most miniscule electrical charge and only on occasion. I cannot sit on my couch and use my laptop because I immediately shock it when I touch it. The problem is so bad that I shock my laptop which shuts it down completely about 3 times per day. I try to avoid using my laptop when plugged in but this is not always possible since the battery life is on the shorter end (about 4 hours), but to be expected for a gaming laptop.

 

I have used this laptop plugged into many different outlets and with different chargers and the shock problem remains. I am currently using the charger that came with the laptop and I also purchased a brand new charger that is guaranteed HP compatible but this did not solve the shock problem.

 

I have used anti-static spray on the couch and carpet surfaces where I usually use my laptop as a temporary fix but I should not have to do this simply to use my laptop while charging. Could there we something wrong internally that is causing the laptop to get shocked and power off?

HP Recommended

@polar117

Thank you for posting back.

 

I am glad to know that you managed to resolve the issue temporally. 

The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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