• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-07-2022 12:06 AM

HP Recommended
Product: HP Pavilion Gaming 15-ec1000 Laptop PC (9EK33AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've Hp pavilion gaming 15-EC1105AX and my Webcam was being foggy so while cleaning the lens, I mistakenly gave it a lot of scratches. Can anyone tell me whether the lens can be replaced or do I need to get the whole camera assembly replaced? Also, please let me know the price of the lens or the camera(whatever is applicable).

Category:
1 REPLY 1

‎06-09-2022 02:49 PM

HP Recommended

Hi @Aditya-J 

 

Welcome to the HP Support Community. We are really sorry that you are facing webcam lens-related issues with your HP Pavilion Gaming 15-Ec1000 Laptop PC.  We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.