• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-17-2020 10:54 AM

HP Recommended
Product: HP Omen

Hi

I was jolted awake last night at around 4am, my HP laptop exploded  audibly and started to sizzle in the same room I was sleeping in. There was a lot of smoke and my family evacuated to the back garden at such a late hour. Very upsetting and frightening as you can imagine. The laptop was shut down, not plugged in to the power and laying flat on a desk in the room when this occured. We all had to bring our duvets and sleep downstairs as the smell of smoke was so awful upstairs. We have all the windows open and are buring scented candles in a effort to get rid of the smell.  

There were no warning signs before this happened, the laptop was working perfectly beforehand.

There is melted damage on the laptop.

It's a pity this happened I liked this laptop model, I have no laptop now.

 

Can you help us please

Thank you

Daniel

1 person had the same question
1 REPLY 1

‎10-18-2020 08:05 AM

HP Recommended

I dont have a solution, but could you share which Omen laptop it is and how old it is? Lots of other posts about swollen/bulging batteries. Mine is just over 2 years old, Omen 15.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.