Laptop battery won't charge

[Ali777777]

Hi I have a hp omen 17 laptop after 1 year it's battery stopped working so I got a new battery and changed it. Along with it I added a new ram stick and even changed d heat sink . Now that I was done with it I switched the laptop on it took time but got it on but the laptop is heating with both of the GPU n CPU fan on full trothel and mainly the battery won't charge at-all. I can use the laptop but still the charge drains slowly when it's on charging. Now it's on 11% . Don't know what to do. plz help. Thank you

[Ali777777]

Plz some1 help

[Echo_Lake]

@Ali777777

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery.
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only.
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.