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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 17t
Microsoft Windows 10 (64-bit)

Last night I turned on my laptop, but I couldn't hear anything. Windows decided to "troubleshoot" this and said this required a restart. I restarted because my force drive was ready to update too, so I said "alright, why not?"

 

It was stuck on a "Preparing Automatic Repair" screen for quite a while, and I even pressed ESC 3 times to go to a troubleshooting menu, so I could just skip this process and go straight back to windows 10, however it sent me right back to the preparing screen again time after time. Eventually a recovery manager screen has been reached, because I figured something awful just happened, and with no other options of backing up my stuff(I am not a very smart man and did not see this coming) I went for a factory reset.

 

I let it do this overnight, and now I am stuck at the recovery manager saying "Restoration Incomplete"  with cmd.exe saying "Could not find the drive specified."

Details say:

"Windows has detected critical error and has triggered ErrorHandler.cmd

 

Possible cause(s):

-got critical error during Specialize-Pass.

check [C:\windows\panther\setupact.log] for this case

-got critical error during Audit-Pass.

check [C:\windows\panther\unattendGC\setupact.log] for this case

-got critical error during SysPrep.

check [C:\windows\System32\sysprep\panther\setupact.log] for this case."

 

Can ANYONE help me? I'm stumped and I'm not even sure if my warranty is still active to cover this...

1 REPLY 1
HP Recommended

@Grima

 

I have gone through your Post and I would like to help

 

I suggest you run a Hard drive test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

If all the Test pass, then you will need the Recovery Media to perform a complete System Recovery.

 

If the Test fails you will need to replace the Hard drive

 

You can contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

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