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Message 1 of 2
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Flag Post

Laptop doesn't work

HP Recommended
Hp Pavilion Gaming 15
Microsoft Windows 10 (64-bit)

Laptop just can not turn on. When I press the button, the lights up and immediately turns off.

The laptop is fully charged, charging is working properly. If someone had the same problem before, please write me how to solve this problem?

Thanks in advance!

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Joseph992 Welcome to HP Community!

 

I understand that the laptop will not turn on.

 

Please perform the below steps and check,

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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