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Laptop issue

HP Recommended
Pavilion 15-E016TX
Microsoft Windows 8.1 (64-bit)

Hello this is Bantty kumar  and i am now facing problem on my laptop. Some key on the keyboard not working properly in my laptop and 1 key that is working automatically whenever i open the laptop, it type automatically when i check it on notepad. Please give the best suggestions how to resolve this problems and if possible then provide your contact number to talk with your technician.

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HP Support Agent
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@Bantty Welcome to HP Community!

Did you drop liquid or have any accidents with the keyboard?

Did you check with an alternate user account or an external keyboard to check if all the keys on that work?

 

I recommend the below steps:

  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, change the keyboard layout and check if it works: Click here for steps.

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
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