Laptop monitor screen problem

[Damad3212]

 The laptop is conected to an external monitor (Samsung FreeSync)  and  everytime I'm restarting it, the laptop screen is like this but the external one is fine. After I change the settings to duplicate displays it goes to normal. I've tried restarting the laptop without the external monitor but it still gives me this screen at startup, updated latest driver but still the same. Can I get some help with this, please? 

[A_Gayathri]

Hi @Damad3212,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a display issue with your OMEN 17.3 Inch Gaming Laptop. Here are some steps to troubleshoot and potentially resolve this problem:
 

Check Display Settings:

• Go to Settings > System > Display.
• Ensure that the display settings are correct, and that the internal laptop screen is set as the main display.

Update Graphics Drivers:

• Although you mentioned updating drivers, ensure you have the latest graphics drivers directly from HP (NVIDIA/AMD and Intel).
• Sometimes, using the OEM (HP) driver may help, so check HP's support site for any specific driver updates for your laptop model.

Check for Windows Updates: 

• Make sure your Windows 11 is fully updated. Go to Settings > Windows Update and install any pending updates.

BIOS Update:

• Check if there is a BIOS update available for your laptop on the HP support site. Updating the BIOS can sometimes resolve hardware compatibility issues.

Reset Display Configuration:

• Disconnect the external monitor and boot into safe mode to see if the issue persists.
• To boot into safe mode, restart the laptop and press F8 (or Shift + F8) during startup.
• In safe mode, go to Device Manager (right-click Start button > Device Manager), and uninstall the display adapter drivers. Restart the laptop, and Windows should automatically reinstall the drivers.

Check for Hardware Issues:

• If the problem persists, it might be a hardware issue with the laptop screen or connectors. You can try the following:
  • Power off the laptop, disconnect all external devices and remove the battery if possible. Press and hold the power button for 15-20 seconds to discharge any residual power.
  • Reconnect the battery, and power on the laptop.

Perform a System Restore:

• If the problem started recently, you might perform a system restore to revert the system to a previous state where the display was functioning correctly.
• Go to Settings > System > About > System Protection > System Restore, and follow the prompts.

Factory Reset:

• As a last resort, consider a factory reset to restore the laptop to its original state. This will erase all data, so ensure you have backups of important files.

Refer to this document: OMEN 17.3 inch Gaming Laptop PC 17-ck2000 User manual

Software and Drivers for OMEN by HP Laptop 17-ck2008nf
HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Damad3212]

Hi, 

It seems that I've updated the drivers from Nvidia's website because a game was crashing with the HP drivers. 

The solution was to reboot in safe mode and uninstall the drivers.

Might have been a problem with the monitor, being Freesync. The white screen showing on the main laptop screen was going to normal after I would unplug and plug back in the HDMI cable or I would select the option to show windows on both screens ( external monitor being fine)

Thanks!! 

[A_Gayathri]

Hi @Damad3212,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!