Laptop not powering up

[Gopinath94]

Hi, 

I recently purchased a HP pavilion gaming laptop from walmart. As soon as I tried to use it the device  powers but does not work. I tried to hold on the power button for 15 sec  but nothing works...  And also those listed on hp website doesn't seem to work either. Any help would be highly appreciated. And it's a brand new laptop got its warranty solid..... 

Thanks,

Gopi

[Photoray002 · Accepted solution]

Hello @Gopinath94

Are you saying you get a black screen even though the laptop is running? You tried to do a hard reset and it doesnt work still.

I believe Walmart gives you 15 days to return the computer for a refund or exchange. Otherwise, you should contact HP Support for a warranty issue.

Contact HP Worldwide | HP® Official Site

Choose the country you are in, then choose Support and follow the prompts.

[Gopinath94]

It doesn't even show the hp boot logo.... but still I hear the hdd running inside.... key board lights up frequently that's it nothing else.... then I have to hold the power button for a while to switch it off.. I even tried to hold power button for 15 sec.... but nothing works