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HP Recommended
OMEN Laptop - 15-ek0020tx
Microsoft Windows 11

I have HP omen 15. My battery had gotten swollen so i replaced it with a new original battery at the HP service center. However, after the repair, my laptop doesn't turn on without plugging in a charger. Once on, it works perfectly without plugging in a charger, except when i launch games, or do any heavy task like video editing, where the Laptop shuts down automatically. And then i have to plug in the charger again to turn it on. Have shown this issue at 2 HP store, but the technician couldn't find the issue. He replaced the battery again, and also reinstalled windows, but the issue still persist

 

Someone please help me out. I am not able to use my laptop without a charger even after getting a new battery twice. Seems like some software issue, where laptop isn't able to take power from the battery when it wants to power on

1 REPLY 1
HP Recommended

Hi @Darpan61,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

Follow the below steps to fix the issue.

 

-Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

-Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

-Install all the pending updates for the Windows operating system following the below steps.

 

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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