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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 15-ce019dx
Microsoft Windows 10 (64-bit)

My laptop is working only when charger plugged in. When I switch off charging or remove the charger immediately it is shutting down

21 REPLIES 21
HP Recommended

Hello @Omen1869 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

I am attaching the details you asked as a screenshot.Screenshot 2022-10-04 180157.pngScreenshot 2022-10-04 180259.png

 

HP Recommended

Hello @Omen1869

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.24 Rev.A9.6 MBJul 28, 2021Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.E17.2 MBAug 29, 2021Download

HP Consumer Desktop / Notebook PC ME Firmware Update

2021.1.0902 Rev.A33.9 MBSep 2, 2021Download

 

(6Reboot Windows

(7Test your notebook

(8Please report your results

HP Recommended

Hello @Omen1869 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1664887604574.png

 

(2Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

HP Recommended

IMG_20221005_225955.jpg

 I am getting this error while installing one of the update. "HP Consumer Desktop / Notebook PC ME Firmware Update".I tested the battery still it's not working

HP Recommended

I tried calibrating the battery. I pressed the power button upto 30 to 45 sec. Then I connected the charger. Already LED indicator showing that charging was full. So I restarted and tested even then it was not working without charger. 

HP Recommended

While restarting I am also getting CMOS Reset 502 error sometimes. 

HP Recommended

Hello @Omen1869 

 

(1) Download and install

HP Support Assistant

9.4.105.0 Rev.A122.6 MBMar 26, 2019Download

 

(2) Run HP Support Assistant > Battery Check

--->>> Send screenshot of Advanced/Detailed Report

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

I am attaching the battery check result as screenshot:Screenshot 2022-10-06 122234.png

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