Laptop not working without adapter

[Omen1869]

My laptop is working only when charger plugged in. When I switch off charging or remove the charger immediately it is shutting down

[ub6424]

Hello @Omen1869 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Omen1869]

I am attaching the details you asked as a screenshot.

[ub6424]

Hello @Omen1869

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.24 Rev.A

9.6 MB

Jul 28, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.E

17.2 MB

Aug 29, 2021

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

2021.1.0902 Rev.A

33.9 MB

Sep 2, 2021

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[ub6424]

Hello @Omen1869 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

[Omen1869]

 I am getting this error while installing one of the update. "HP Consumer Desktop / Notebook PC ME Firmware Update".I tested the battery still it's not working

[Omen1869]

I tried calibrating the battery. I pressed the power button upto 30 to 45 sec. Then I connected the charger. Already LED indicator showing that charging was full. So I restarted and tested even then it was not working without charger. 

[Omen1869]

While restarting I am also getting CMOS Reset 502 error sometimes. 

[ub6424]

Hello @Omen1869 

(1) Download and install

HP Support Assistant

9.4.105.0 Rev.A

122.6 MB

Mar 26, 2019

Download

(2) Run HP Support Assistant > Battery Check

--->>> Send screenshot of Advanced/Detailed Report

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Omen1869]

I am attaching the battery check result as screenshot: