Laptop shuts down while waking from sleep

[Aaditya10]

Hi! i have a gaming laptop omen 15. my laptop shuts down while waking from sleep, when I put my laptop to sleep and open it after sometime the keyboard's light turn on and then the laptop shuts down immediately as if it was a force shutdown. I have tried everything possible but the issue doesn't solve. please help me, I am very irritated by this now as i can not put my laptop to sleep. if you want, I can give the specs of my laptop. Please try to help  asap. Thank you!

[Echo_Lake]

@Aaditya10
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

You can also try changing the power plan: https://support.hp.com/in-en/document/c03383935 (refer to step the computer does not go into sleep or hibernate mode)
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Hotwheels1]

Well did you get it figured out?

[Riddle_Decipher]

@Hotwheels1 Did you try any of these steps? If yes, could you elaborate on the issue and the steps done, so we can help you accordingly?

Also, please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Hotwheels1]

I am not the OP I was just checking with the OP to see if they had figured out a way to fix their issue. Thanks for responding though!