Laptop slow despite low cpu/memory usage

[Tubelite-_-]

My laptop is slow but Taskmanager says memory, cpu and gpu are okay 

i tried scans for malware and even reset the laptop

this problem sudddenly appeared and, then disappeared for a few days and reapeared after starting the laptop

[Nal_NR]

Hi @Tubelite-_- ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with slow performance. 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, refer to the documents below and see how it goes. 

Click here to improve PC performance

Click here for Performance Tune Check

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tubelite-_-]

Its a HP Pavilion Gaming Laptop 17

Product ID: 00325-81640-93255-AAOEM

[Nal_NR]

Hi @Tubelite-_-,

Thank you for sharing the details. 

Did you happen to perform the steps from the documents shared? Let me know how it goes.

I would need the product number, not the Product ID 🙂 or I request you to update the BIOS using the serial number of your unit. Click here

Thank you.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!