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HP Recommended
HP Pavilion Gaming - 17t-cd0000 CTO
Microsoft Windows 10 (64-bit)

This all started with my laptop not being able to charge and needing to be on a charger I did what I usually do to fix this problem by taking out and putting back in the battery.

then my laptop stopped working completely and I got a caps lock flash code(3 long 2 short) telling me I have a motherboard problem I tore down and reassembled the laptop and now when it boots it doesn’t show the hp logo and just gets hot and has the fans whirring. I can access the bios but nothing there really changes anything and when I try to access any other menus like the dial gnostics it has the same problem and just has a blank black screen. I have tried reseating the ram, clearing the bios, and powering it off and on again multiple times(about 15 now) and still nothing helps what else can I try to fix this?

2 REPLIES 2
HP Recommended

@Snage 

 

Welcome to the HP support community.

 

I understand that you are getting no boot issues on the notebook, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, This might require one on one interaction to fix the issue,

 I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

HP Recommended

@Sandytechy20

 

sorry for the delay in response.

I’ve tried everything in the article, and I just finished attempting to use a recovery usb from hp cloud recovery utility by using a separate computer. That led to a screen reading

 

“Recovery not supported under current configuration, please enable acceleration option for Intel Smart Response Technology and try again.”

 

I don’t have access to any option that sounds like that so then I resorted to attempting to reinstall windows 10 on the laptop but then I realized I would my lose my files so now I am waiting on a part that will let me back them up that is scheduled to arrive tomorrow. 

Also here’s what happened when I attempted other methods

 

WIN+B 

I reached a screen that read

“The BIOS recovery files cannot be found or the files are corrupted. 

Using another computer and USB flash drive, download the latest BIOS files from the HP website and create a BIOS USB recovery drive for the PC that needs recovery. 

Insert the BIOS USB recovery drive into the PC that needs recovery and restart the PC

 

To learn more about creating a USB recovery drive, go to the HP website 

https://support.hp.com/us-en/document/c02693833”

I then attempted to go the link which is an abandoned link. So then I found the closest thing to the bios recovery software only to find it does now have a recovery flash drive option.

 

then I tried to use the cloud hp recovery tool to make a recovery flash drive and that got the laptop to boot into the error screen at the top of this message. 

 

so far the closest I’ve gotten is launching the laptop into windows by having it boot from a bootable windows 10 usb. But all the recovery options there lead to dead ends. Leading back to what I said earlier reinstalling windows as my main option. Also I didn’t get your mail thingy.

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