10-18-2019 03:04 AM
I bought an Omen laptop because the latest were very good not only as design but with the gpu and cpu they had,anyway i am very satified but i wanted to make a question about the temperature because i am a bit concerned,so here we go.On idle and i mean idle literally doing nothing just downloading a game for example or browsing,the cpu runs on 39-42 degrees celsius(i7-8750H at 2.20 GHz) and the gpu runs at 36 degrees celsius (rtx 2070).But when i am palying games like fortnite,rainbow six siege etc. temperatures on Gpu reach about 85-89 and on Cpu about 90-93 degrees celsius sometimes even 97 degrees celsius.Now this is what is bothering me,it is normal to reach these temperatures
Solved! Go to Solution.
10-20-2019 05:36 PM
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Generally, the safe temperature range to use a laptop is in temperatures between 50 to 95 degrees
use the following steps:
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee