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‎09-22-2022 04:27 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A1AV)
Operating System: Microsoft Windows 11

I was updating windows and while the update the screen suddenly went black and then the laptop turns on and off in loop. The screen turns on fans turn on and after a few seconds turn off. And this happens in loop. Contacted hp support and tried bios recovery but doesn't work.

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2 REPLIES 2

‎09-22-2022 05:18 AM

HP Recommended

Hello @Yashraj15 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

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‎10-07-2022 05:06 PM

HP Recommended

Please report back

Kind regards

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