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‎09-03-2023 12:49 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)

Please help!

My laptop was working fine one lunch time, turned off and put away, went to use it and wouldn’t power on, just the power button LED would flash once and off. 
I have taken the battery off and ran it without using just the charger and this worked once, I then put the battery back on and it also worked. But then immediately after it has now gone back to the light just flashing and not booting up, regardless if the battery is in or not. 
Any ideas?

Category:
1 person had the same question
3 REPLIES 3

‎09-03-2023 01:21 PM - edited ‎09-03-2023 01:28 PM

HP Recommended

That sounds like the classic symptoms of a battery that has reached the end of its service life.

 

Replace it with a new compatible battery

Maintenance & Service guide (see illustrated parts catalog chapter 3)

http://h10032.www1.hp.com/ctg/Manual/c07597004.pdf

 

There are two options

Battery
6 cell, 83 Whr      M41711-005

Sources https://www.google.com/search?q=HP+M41711-005+UK&rlz=1C1CHBF_enUS918US918&oq=HP+M41711-005+UK&gs_lcr...
4 cell, 70 Whr      M39179-005


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‎10-03-2023 05:54 AM

HP Recommended

Thanks for the reply, are there any suggestions where to actually buy one from that is a reliable store. Spent £60 on one website where it still has not arrived! Shame HP don’t sell them direct?

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‎10-03-2023 07:52 AM - edited ‎10-03-2023 08:00 AM

HP Recommended

If you purchase a battery on Amazon.co.uk you will have recourse and refund of your ££ if the seller does not deliver.

 

Use only the HP part number to ensure that you are ordering the right part.

 

Amazon.co.uk vendor sources

M41711-005

https://www.amazon.co.uk/s?k=hp+m41711-005&crid=3W2I9ALOS40JY&sprefix=M41711-005%2Caps%2C367&ref=nb_...

 

M39179-005

https://www.amazon.co.uk/s?k=M39179-005&ref=nb_sb_noss

 

eBay has also become a website that holds vendors feet to the fire if they do not deliver.

https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p4432023.m570.l1313&_nkw=hp+m41711-005&_sacat=0

 


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