11-26-2018 05:59 AM
Hi I got problem with my laptop hp omen 17 an005na
GTX 1070 8g
My laptop jus turned off and now it won't start I was trying to turn on laptop and after few hundred trys I turned pc on, everything was good for 2 weeks and now it turned off and I can't turn it on ,then I push on/off button the light of button not flash as always cooling fans not spinning no sounds at all only one thing then I turn on charger the charging led on laptop is blinking the laptop is fully not working and then I press on button nothing have happened.
Thanks for your help.
11-27-2018 01:20 PM
Welcome to the HP Forums,
We'll be with you until it's all sorted & beyond!
Do you mean the power button isn't working? is it physically stuck?
Did you check with an alternate power cord/adapter?
Have you performed a power reset?
(If not, let's start with that, click here for steps).
While you respond to that, here's what I suggest:
Try with an alternate power adapter or another wall outlet and check if that works fine,
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee
11-27-2018 10:33 PM
I think power button is not stuck but I tried to connect my phone to laptop via USB port and it started charging but after 2sec stopped and after 1sc again charging that repeat ,I checked it with new power cord.
11-28-2018 07:17 AM
It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out,
I'm the Echo_Lake & I'm at your service.
I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.
I am an HP Employee