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Featured blog article:

‎09-10-2026 11:26 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (9P833AV)
Operating System: Microsoft Windows 11

Laptops camera is not working as well as horizontal black lines are occured on the taskbar region

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1 REPLY 1

‎09-12-2026 09:07 AM

HP Recommended

Hi @Abel_2004,

Welcome to the HP Support Community.
 

Thank you for posting your concern.
 

To better understand what's happening and provide the most accurate troubleshooting steps, could you please let us know what occurs when you try to use the camera?

  • Are you receiving any specific error message or error code?
  • Does the camera appear in the Camera app, Device Manager, or video conferencing applications such as Teams or Zoom?
  • Has the camera ever worked correctly on this laptop, or is this a recent issue?
     

Regarding the horizontal black lines you mentioned near the taskbar area, could you please share a clear photo or screenshot of the display showing the issue?
 

A few details that would help us narrow this down:

  • Do the lines appear only in Windows, or are they also visible in the BIOS/Startup screen?
  • Are the lines constantly present, or do they come and go?
  • Does connecting an external monitor show the same behavior?

Once you share the camera error details and an image of the screen, we'll be in a much better position to determine whether this is related to a display setting, graphics driver, software issue, or a hardware concern and guide you with the appropriate next steps.
 

We'll be glad to help further once we have this information.

 

Take care and have an amazing day!

I'm an HP Employee.


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