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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-11-2023 01:26 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U5AV)
Operating System: Microsoft Windows 10 (64-bit)

Although I notice that my computer does not heat up while playing games, my computer puts out a "locking" message in front of me and my laptop shuts down instantly i get this error every 20 minutes while playing games, and when my computer shuts down, I turn it on and have to reset it again.

Category:
2 REPLIES 2

‎06-11-2023 01:32 PM

HP Recommended

you tell people who have the same problem as me to go to the desktop of the computer and do a few things from the personalize tab, but this does not help anyone.

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‎06-15-2023 06:20 PM

HP Recommended

Hi @Miyala,

 

 Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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