Lost laptop

[Gumgya]

I bought a gaming laptop from hp and see the charge on my credit card. I may have accidentally erased he email that had all the details about the laptop. I have lost the laptop and the Lost and Found department is asking for its model number. How can I find the model number of my lost hp? I bought it directly from hp.

[Kuroi_Kenshi]

Hi @Gumgya,

Welcome to the HP Support Community! 

I’m really sorry to hear about your situation, I understand how stressful this must be, and I’m here to help guide you through it.

Since you mentioned you bought the laptop directly from HP, please try logging in to your HP account here: HP® Computer and Laptop Store | HP.com

Once you sign in, you should be able to check your order history, view any purchases you’ve made, and download the invoice or locate the model details you need for the Lost and Found department.

If you have any trouble finding the information online, I recommend calling the contact number provided on the HP Store website, the team there can help you locate your order and provide the exact model information.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Wishing you the best of luck recovering your laptop, please don’t hesitate to reach back out if you need any more help.

Best regards,