Low fps and Stuttering HP Victus i5 - 12500h rtx 4060

[ianbazuka]

Since purchasing my Victus notebook with i5- 12500h and rtx 4060, I have been facing stuttering problems and sometimes low fps, I have observed through software that the temperatures remain high (around 90-100C°) at the beginning of some gameplay and then they drop (around 65-80C°), but together with the processor clock which remains low, lowering the fps. However, when the clock does not go down and is stuck below 2900mhz and the computer is at a temperature of around 80-90C°, but with the clock high it sometimes suddenly lowers the clock to 399mhz and comes back, this at about 0, 2 seconds, which causes annoying sttutterings. These problems have always existed since I purchased the laptop. I already cleaned it and it didn't help (but I didn't change the thermal paste).Can this problem be solved by software or is it a problem with my specific machine?

 

[A_Gayathri]

Hi @ianbazuka ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Victus notebook is experiencing throttling issues, likely due to high temperatures, and this is affecting both performance and stability. Here’s a breakdown of potential causes and steps to troubleshoot and mitigate the problem:

1. Thermal Throttling and Power Settings

• Temperature Management: High temperatures (90-100°C) indicate your CPU or GPU is likely reaching its thermal limits, triggering throttling to protect hardware. After initial gaming, it drops to 65-80°C, which could point to inconsistent cooling performance.
• Adjust Power Settings in Windows: Go to Settings > System > Power & Sleep > Additional Power Settings, and select High Performance or Ultimate Performance (if available). You can also try setting a custom plan to keep the CPU at a stable performance level, preventing sudden clock drops.

2. Thermal Paste and Internal Cooling

• Replace Thermal Paste: Since you’ve cleaned the laptop but haven’t replaced the thermal paste, consider doing so. Over time, thermal paste can dry out and lose effectiveness, especially if the device runs hot often. This can help maintain lower temperatures and prevent throttling.
• Undervolt the CPU: Intel’s XTU (Extreme Tuning Utility) software or Throttlestop allows undervolting, which can help lower temperatures without sacrificing performance. Be cautious with settings, as undervolting too much can cause system instability.

3. BIOS and Firmware Updates

• Check for BIOS Updates: Sometimes, HP releases BIOS updates that can help with better thermal management or fan speed adjustments. Head to the HP Support page for your model, download the latest BIOS if available, and install it following the instructions provided.
• Firmware for Graphics Drivers and Windows Updates: Ensure that your Nvidia GPU drivers are updated via GeForce Experience and that your Windows OS is also fully updated.

4. Optimize Graphics Settings

• In the Nvidia Control Panel, set your Power Management Mode to Prefer Maximum Performance for games, and turn off V-Sync if it isn’t needed.
• Try adjusting in-game settings, as sometimes ultra settings in demanding games can cause spikes that stress the GPU.

5. HP Command Center and Cooling Profile

• The HP Command Center (or Omen Gaming Hub, depending on your model) lets you set fan profiles and cooling preferences. Set it to Performance Mode for gaming sessions, as this maximizes cooling power.

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[ianbazuka]

Hi, @Gaya1239

1. Thermal Throttling and Power Settings

- I know that gaming laptops tend to get quite hot, but in this case it loses performance as it gets hot. I had already enabled the power plan as high performance

2. Thermal Paste and Internal Cooling

-The only thing  on the list that I didn't do was change the thermal paste. But I don't think it affects it that much

-Unfortunately the i5-12500H has a block in the bios that does not allow undervolt

3. BIOS and Firmware Updates

-BIOS is updated

-GPU drivers are updated

-Windows OS is updated

4. Optimize Graphics Settings

-I already optimized the nvidia settings and there was no difference

-games stuttering both in low, medium, high graphics etc.

5. HP Command Center and Cooling Profile

-Performance mode on OMEN Gaming Hub was already activated

And finally, I noticed that sometimes even without heating up, on the desktop, Google, Spotify, etc. The notebook reduces its clock to 399mhzNote that even though the maximum temperature was not high, there was a moment when the clock was reduced to 399mhz

[A_Gayathri]

Hi @ianbazuka,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!