Low sound on new HP OMEN Laptop Windows 11 Pro

[Jupitershines2]

HP Omen sound very faint with 100% sound volume and equalizer also max'd and checked error logs and the sound driver is causing the system to lock up.  Then updated all drivers and the latest BIOS as of (8/13/2022).  Setup recovery drive and backed up all files.  Running Windows 11 Pro.  Still no improvement in sound (tried sound through laptop speakers, bluetooth devices and USB speakers - just very faint sound with full volume.

[ub6424]

Hello @Jupitershines2 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[Jupitershines2]

OS Name : Microsoft Windows 11 Pro

Version: 10.0.22000 Build 22000

System SKU: 641H4UA#ABA

BIOS Version/Date: AMI F.05 3/10/2022

[ub6424]

Hello @Jupitershines2 

Please follow instructions ...

(1) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.A

0.5 MB

Jan 21, 2022

Download

Intel Dynamic Tuning Driver

1.0.10701.24872 Rev.A

3.2 MB

Jan 21, 2022

Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A

1.6 MB

Jan 21, 2022

Download

Intel Serial IO Driver

30.100.2134.22 Rev.A

0.8 MB

Jan 21, 2022

Download

(2) Reboot

(3) open windows <device manager>

- right click to uninstall current <realtek audio> device and confirm

(4) Install

Realtek High-Definition (HD) Audio Driver

6.0.9285.1 Rev.A

192.0 MB

Jan 11, 2022

Download

(5) Reboot

(6) Test <audio>

A) <enable> audio enhancement settings

B) <disable> audio enhancement settings

Read -> How to Disable or Enable Enhanced Audio in Windows 11?

(7) Please report your results

[Jupitershines2]

Well... no change <sigh>

[ub6424]

Hello @Jupitershines2 

<sigh> 😥

If you have followed the instructions exactly and there is still no improvement, the possibilities are exhausted...

HP warranty valid -> Contact HP Support ( Technician should fix it )

HP warranty expired: 

Difficult case, this can have several causes:
- Sound chip error ( motherboard )
- Partially damaged loudspeakers
- General electronic problem ( motherboard )
...

You should have it < serviced > by a professional notebook (chip level) repair store.

Good luck

[dag12]

SAME PROBLEM ON A NEW OMEN 17 INSTALL A APP FX SOUND EQUALIZER

[personal info removed]