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‎08-14-2022 09:38 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509W0AV)
Operating System: Microsoft Windows 11

HP Omen sound very faint with 100% sound volume and equalizer also max'd and checked error logs and the sound driver is causing the system to lock up.  Then updated all drivers and the latest BIOS as of (8/13/2022).  Setup recovery drive and backed up all files.  Running Windows 11 Pro.  Still no improvement in sound (tried sound through laptop speakers, bluetooth devices and USB speakers - just very faint sound with full volume.

Category:
6 REPLIES 6

‎08-14-2022 09:44 AM

HP Recommended

Hello @Jupitershines2 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎08-14-2022 10:02 AM

HP Recommended

OS Name : Microsoft Windows 11 Pro

Version: 10.0.22000 Build 22000

System SKU: 641H4UA#ABA

BIOS Version/Date: AMI F.05 3/10/2022

 

 

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‎08-14-2022 10:17 AM

HP Recommended

Hello @Jupitershines2 

 

Please follow instructions ...

 

(1) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18950.8297 Rev.A0.5 MBJan 21, 2022Download

Intel Dynamic Tuning Driver

1.0.10701.24872 Rev.A3.2 MBJan 21, 2022Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A1.6 MBJan 21, 2022Download

Intel Serial IO Driver

30.100.2134.22 Rev.A0.8 MBJan 21, 2022Download

 

(2) Reboot

 

(3) open windows <device manager>

- right click to uninstall current <realtek audio> device and confirm

(4) Install

Realtek High-Definition (HD) Audio Driver

6.0.9285.1 Rev.A192.0 MBJan 11, 2022Download

 

(5) Reboot

(6) Test <audio>

A) <enable> audio enhancement settings

B) <disable> audio enhancement settings

 

Read -> How to Disable or Enable Enhanced Audio in Windows 11?

 

(7) Please report your results

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‎08-14-2022 01:22 PM

HP Recommended

Well... no change <sigh>

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‎08-14-2022 01:40 PM

HP Recommended

Hello @Jupitershines2 

<sigh> 😥

If you have followed the instructions exactly and there is still no improvement, the possibilities are exhausted...

 

HP warranty valid -> Contact HP Support ( Technician should fix it )

 

HP warranty expired: 

Difficult case, this can have several causes:
- Sound chip error ( motherboard )
- Partially damaged loudspeakers
- General electronic problem ( motherboard )
...

You should have it < serviced > by a professional notebook (chip level) repair store.

 

Good luck

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‎09-26-2022 01:10 PM - last edited on ‎09-26-2022 02:15 PM by Moderator

HP Recommended

SAME PROBLEM ON A NEW OMEN 17 INSTALL A APP FX SOUND EQUALIZER

[personal info removed]

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