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08-14-2022 09:38 AM
HP Omen sound very faint with 100% sound volume and equalizer also max'd and checked error logs and the sound driver is causing the system to lock up. Then updated all drivers and the latest BIOS as of (8/13/2022). Setup recovery drive and backed up all files. Running Windows 11 Pro. Still no improvement in sound (tried sound through laptop speakers, bluetooth devices and USB speakers - just very faint sound with full volume.
08-14-2022 09:44 AM
Sorry to hear that you are having problems ... I would like to help you.
I want the check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
- copy/paste to following key/values pairs:
System SKU ( equals HP product number (p/n) )
(2) Please report your results
08-14-2022 10:17 AM
Please follow instructions ...
Intel Chipset Installation Utility and Driver
|10.1.18950.8297 Rev.A||0.5 MB||Jan 21, 2022||Download|
Intel Dynamic Tuning Driver
|1.0.10701.24872 Rev.A||3.2 MB||Jan 21, 2022||Download|
Intel Management Engine Interface (MEI) Driver
|222.214.171.124 Rev.A||1.6 MB||Jan 21, 2022||Download|
Intel Serial IO Driver
|30.100.2134.22 Rev.A||0.8 MB||Jan 21, 2022||Download|
(3) open windows <device manager>
- right click to uninstall current <realtek audio> device and confirm
Realtek High-Definition (HD) Audio Driver
|6.0.9285.1 Rev.A||192.0 MB||Jan 11, 2022||Download|
(6) Test <audio>
A) <enable> audio enhancement settings
B) <disable> audio enhancement settings
(7) Please report your results
08-14-2022 01:40 PM
If you have followed the instructions exactly and there is still no improvement, the possibilities are exhausted...
HP warranty valid -> Contact HP Support ( Technician should fix it )
HP warranty expired:
Difficult case, this can have several causes:
- Sound chip error ( motherboard )
- Partially damaged loudspeakers
- General electronic problem ( motherboard )
You should have it < serviced > by a professional notebook (chip level) repair store.
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