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‎03-30-2024 04:14 AM - last edited on ‎03-30-2024 10:36 AM by Retired

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)

Hi Team,

 
I'm facing a weird issue - the laptop is not charging, however, it worked fine yesterday. Please take a look at the case created below.
 
Case number: [Personal Information Removed]
 
I wanted to share a few things related to the same issue:

- getting one notification saying low-power source detected
- tried to do a component test for the AC adapter, though the adapter is connected, it's saying the AC adapter is not connected

Could you please help me to fix this as early as possible?
Category:
1 REPLY 1

‎04-01-2024 06:16 AM

HP Recommended

Hi @souvikjana,

 

Welcome to the HP Support Community

 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

I am an HP Employee.
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