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Message 1 of 16
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Macro keys are not functioning properly

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Hp-Omen 17-an008ne
Microsoft Windows 10 (64-bit)

Hello,

 

I recently bought my Hp-Omen 17-an008ne and I have updated all the drivers.

when it comes to programming my macro keys it does not work, the keys only perform the simple programs like windows button or letters, and they perform short cut keys as well like windows+X or Ctrl+C.

However, any combinations with the function keys like FN+F9 (Start / Stop and song) does not work.

 

I tried everything and I have read the previous community questions but did not find a clue how to solve this issue.

15 REPLIES 15
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HP Support Agent
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Message 2 of 16
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@ALI_OSMAN

 

As per the HP Omen Command Center Compatibility list, the Hp-Omen 17-An008ne does not support Omen Control Lightening and Macro keys

 

 

You can refer to this Link: https://support.hp.com/in-en/document/c05387497

 

Thank you and have a wonderful day 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Message 3 of 16
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But I did not ask about the lightening, I am asking about the programming of the macro keys.

That does not work for some codes.

please see the pictures attached to understand more the issue.

 

Omen Command centre.JPGStart-stop.JPG

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HP Support Agent
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@ALI_OSMAN

 

I suggest you uninstall the HP Omen Command Center form your Notebook, restart and download the latest version from Windows Store. Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

 

Also keep the BIOS updated. Link: https://support.hp.com/in-en/drivers

 

Keep me posted

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Dear,

 

I tried all the mentioned solutions but none worked.

I uninstalled the software and restarted it then upgraded my BIOS and reinstalled it again but none worked, still the same problem.

the first key (P1) types (g) when I press it instead of (Fn+F9)

 

 

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Also this problem happens when I am using different software, like (Itunes and Groove music) 

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@ALI_OSMAN

 

Please uninstall the HP Omen Command Center and download it once again from this FTP Link: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93236.exe ​​​​​​​

 

You can also refer to this Link: https://support.hp.com/in-en/document/c04492013#AbT3 ​​​​​​​

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
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Hello,

 

I tried downloading the software from your linked provided but it didn't

work.

it starts installing then I am directed to cmd with some errors showing as no AMD installed.

Then I get a message that windows will sign off, after the restart there is no omen command center.

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@ALI_OSMAN

 

At this point I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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Alright, I will try this and let you know.

Really wished that it could be solved without resetting windows

 

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