Microphone Array not working

[Auziloq]

My microphone array is not working at all since some time ago!!

I have tried everything such as
- updating drivers, reinstalling them and so on
Even in HP PC hardware Diagnostics it's shows that it is working properly

Nothing works

[Hawks_Eye]

Hi @Auziloq 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for laying this out so clearly—I'm really sorry you're dealing with such a persistent issue. When the microphone array on your OMEN 16-n0000 shows as working in diagnostics but fails in real use, especially with the AMD Audio Device, it often points to a driver-level conflict, privacy setting, or app-specific interference.

Let’s walk through a focused recovery process that’s helped other OMEN users with similar AMD-based audio setups:

Step-by-Step Fix for Microphone Array Not Working (AMD Audio Device)

 

1. Check Windows Privacy Settings

• Go to Settings > Privacy & security > Microphone.
• Make sure “Microphone access” and “Let apps access your microphone” are both turned ON.
• Scroll down and ensure apps like Voice Recorder, Zoom, and Discord have access.

 

2. Verify Input Device and Levels

• Go to Settings > System > Sound > Input.
• Select Microphone Array (AMD Audio Device).
• Click Start test and speak normally—check if the volume bar moves.
• If it stays at 0%, go to Device Properties and ensure:
  • Input volume is set to 100
  • Format is 48000 Hz, 2 channel
  • Test Mode for Microphone Audio Processing is OFF

 

3. Disable Audio Enhancements

• In the same settings panel, click Device Default Effects.
• Disable any enhancements or AMD Home Theater effects.
• Restart your laptop and test again.

 

4. Reinstall AMD Audio Driver Cleanly

Even if you’ve reinstalled before, try this clean method:

• Open Device Manager > Sound, video and game controllers.
• Right-click AMD Audio Device > Uninstall device.
• Check “Delete the driver software for this device”.
• Restart your laptop.

Then reinstall the latest driver manually:

• Visit HP OMEN 16-n0000 Drivers
• Download and install the Realtek/AMD Audio Driver under Driver – Audio.

 

5. Test in a Clean User Profile

Sometimes user-level corruption blocks microphone access.

• Create a new local user account:
  Settings > Accounts > Other users > Add account
• Log in with the new account and test the microphone.

 

6. App-Specific Conflicts

Some users report the mic disappears when launching Discord.

• Open Discord > Settings > Voice & Video.
• Disable “Use experimental audio subsystem”.
• Set input device manually to Microphone Array (AMD Audio Device).
• Restart Discord and test again.

If the microphone still doesn’t respond after these steps, let me know whether it disappears from Device Manager or shows any error codes (like Code 45). We’ll dig deeper into firmware-level fixes or alternate audio routing. You're doing everything right—let’s get your mic back online.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Auziloq]

Hey,

tried all the steps you mentioned and nothing worked for me 😭

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

This might require one-on-one interaction via remote assistance to fix the issue. 

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye