Microsoft office activation issue

[Chetan_k]

"Hi, I recently purchased an HP Omen laptop which had Microsoft Office 2024 pre-activated. I performed a factory reset on the laptop and have lost access to the Microsoft account that was linked to Office. I am unable to recover the account as well. Could you please help me reactivate Microsoft Office using the laptop's serial number or any other method?

[VikramTheGreat]

Hi @Chetan_k,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand that after performing a factory reset on your HP OMEN Laptop, you are unable to access the previously activated Microsoft Office 2024 due to the loss of the linked Microsoft account.
 

What You Can Do

1. Try Microsoft Account Recovery

• Please attempt recovery through Microsoft’s official process: Recover your account
• Use any email addresses, phone numbers, or recovery options that might have been used. 

2. Contact Microsoft Support

• Since the license is managed by Microsoft, their support team can: 
  • Help recover the account 
  • Verify ownership 
  • Guide you on license reactivation 

3. Reinstall Office (If Account is Recovered)

• Once you regain access: 
  • Sign in at: Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac - Microsoft Support
  • Download and reinstall Office 

Important Note

• If the Microsoft account cannot be recovered, the existing Office license cannot be reused or transferred, and a new license/subscription may be required.

I hope this helps.

Take care and have an amazing day!