Motherboard damaged but customer care won't give me replacement

[Mamta311]

I bought the Victus Gaming Laptop 15-fa0555TX 

Serial: (Removed)

Product: 805X2PA

which is under standard Warranty according to customer care guy said.

I have used the laptop for about 3 - 4 months and then suddenly it stopped working. I talked with customer care about my problem they said that my mother board is damaged and it will not be replaced [ couldn't find their terms and condition anywhere stating that standard Warranty doesn't cover motherboard replacement warranty ] I was also not informed about the terms and conditions when I was buying the product. 

Now the customer care is asking me for ₹70,000 + GST charges for MotherBoard replacement which is unfair. 

This laptop has not been damaged physically anywhere from anyone as I am the only user of it. I can literally buy a new laptop if I have to pay 70,000 rupees for the replacement. 

HP covers the motherboard warranty under standard Warranty but the customer care refuses to accept it.

Can someone please help me with a solution on what should I do ? Only 4 months are receiving till the warranty ends.

[Max3Aj]

Hi @Mamta311, Welcome to the HP Support Community 

  

I understand you are facing an issue with your motherboard. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

[Mamta311]

Are you an AI or a human ? Because I stated my problem with motherboard and not with keyboard