• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended

I am contacting regarding a persistent hardware instability issue on my HP OMEN 16 with an NVIDIA GeForce RTX 5080 Laptop GPU (purchased in Dec 2025)

The laptop has experienced repeated system crashes under gaming load with the following documented history:

  • Multiple BSODs with different stop codes including REGISTRY_FILTER_DRIVER_EXCEPTION (0x135) and SYSTEM_SERVICE_EXCEPTION (0x3B)
  • Kernel Power Event ID 41 logged at every crash indicating unclean power loss
  • Crashes occur across multiple games after differing lengths of gaming, mostly under load
  • Crash sequence is always: audio lag, BSOD, automatic restart

The following software remediation steps have all been completed and crashes persist:

  • Clean NVIDIA driver reinstall via DDU
  • HP-validated GPU driver installed
  • BIOS updated to May 2026 release
  • Windows SFC and DISM repair completed
  • All Windows Updates including security updates installed
  • Windows 11 in-place repair install completed
  • SFC post-repair returned no integrity violations

What can be done?

 
1 REPLY 1
HP Recommended

Hi  @bddPr0,
 
Welcome to the HP Support Community!

Thanks for reaching out!


I hear your concern on how  repeated BSODs can be, especially on a high‑performance system like your HP OMEN. Thank you for already taking such thorough steps with drivers, BIOS, and Windows repairs  that helps narrow things down quite a bit.

 

I’d like to confirm a couple of details:

  • Do the crashes occur only when the system is under heavy GPU load (gaming/benchmarking), or have you noticed them during lighter tasks as well?
  • Have you observed any unusual fan noise, overheating, or thermal throttling before the crash sequence?

Here are a few  steps you can try :

  1. Run HP Hardware Diagnostics (UEFI): Restart your laptop, press F2 during boot, and run the extended memory and GPU tests to check for hardware faults.
  2. Test with clean boot: Disable all non‑Microsoft services and startup items temporarily to rule out third‑party conflicts.
  3. Power settings: Ensure your system is set to High Performance in Windows and OMEN Gaming Hub, and confirm the AC adapter is the original HP‑supplied unit.

I hope this helps. 


 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.