cancel
Showing results for 
Search instead for 
Did you mean: 
Sam074
New member
3 2 0 0
Message 1 of 6
1,144
Flag Post

My HP Pavilion Gaming Laptop crashes during gaming

HP Recommended
HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

Hello,

 

I have an HP Pavilion Gaming Laptop 15-cx0xxx running on Windows 10 64-bit Home Edition. During gaming and while the laptop is connected to the power outlet (Electrical outlet) the PC crashes and I am always forced to perform a hard reboot. What is the solution to this problem?

 

Looking for Assistance on this matter.

Cheers

5 REPLIES 5
old_geekster
Level 16
Level 16
25,123 24,762 2,900 10,754
Message 2 of 6
Flag Post
HP Recommended

@Sam074 , welcome to the forum.

 

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Here is a guide to help you find it:  https://support.hp.com/us-en/document/c00033108

 

Also, do these symptoms only occur when you are gaming?  What games are you playing and are they online or both?






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
Sam074
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hello Old_geekster,

 

The model number is HP Pavilion Gaming Laptop 15-cx0056wm

 

This only occurs when I am gaming. I have tried three games so far that's: Tomb Raider (2013), Shadow of the Tomb Raider, and Assassin's Creed Black Flag. I play all the games offline.

 

Looking forward to your assistance.

 

0 Kudos
old_geekster
Level 16
Level 16
25,123 24,762 2,900 10,754
Message 4 of 6
Flag Post
HP Recommended

Thank you for the additional information, @Sam074!

 

I am familiar with the Tomb Raider games and know that they are very graphics intensive.  Therefore, my first thought is that your computer may be overheating.  I suggest installing an app that will tell you the temperatures in the laptop while gaming.  Also, have you tried plugging the computer into a surge suppressor while gaming?






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
Sam074
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Thanks for the Response @Old_geekster,

 

I do doubt it is an overheating problem because it does crash less than a minute into gaming. As for the surge suppressor I will buy one and try it out.

 

Looking forward to your response.

Sam074

 

 

0 Kudos
old_geekster
Level 16
Level 16
25,123 24,762 2,900 10,754
Message 6 of 6
Flag Post
HP Recommended

You are welcome, @Sam074!  Thank you for the additional information.

 

I have had similar problems in the past.  I suggest going to the developers webpage for the games to see if there are patches available for them.  Installing patches may solve your problem.  I use Steam almost entirely.  So, they update the games every time that I start one.  This way I have normally never had any problems like you are experiencing.  Although, the other evening I was playing Shadow of the Tomb Raider and it, not the computer, stopped unexpectedly and I had to restart it.   I would appreciate hearing if there are patches and the outcome when they are installed.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation