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04-29-2022 11:57 PM
Hello, I have an issue with my HP Pavilion Gaming. When I tried turning it on, the light turns on but it doesn't boot up and the fans doesn't start as well. It did have a faulty battery and keeps charging at 0. The reason I kept using is because I need to work on my college assignments.
-It turns on but only shows a green light on the button for a few seconds and then turns back off.
-When I charge it the light indicator also turns on.
Please help if someone can explain briefly why this is happening, thanks!
05-03-2022 07:35 AM
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing issues with the HP Pavilion Gaming Notebook not booting up.
The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.
Recover the BIOS using a key press combination.
Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.
The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.
NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen.
After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.
If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues
- Start or restart the computer.
- Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
- Select Component Tests > Hard Drive > Quick Test.
- Click Run Once.
Once the test completes, results are displayed on the screen.
If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue.
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Keep me posted.
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