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‎01-08-2024 08:13 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U8AV)
Operating System: Microsoft Windows 11

Hello, everyone. My HP victus 15, purchased in March 2023, began experiencing black screen troubles a few months ago, causing me some concern. Is anybody else experiencing this issue? I hope someone responds. Thank you.

 

Model no. Victus by HP Gaming Laptop 15-fb0xxx

Category:
1 REPLY 1

‎01-11-2024 05:47 AM

HP Recommended

Hi @RJ016,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I can offer some general troubleshooting steps that you can try to address the black screen issue.

 

  • Update Graphics Drivers: Ensure that your graphics drivers are up-to-date. You can download the latest drivers from the HP support website or use the device manager to check for updates.
  • Check Power Settings: Sometimes power settings can cause display issues. Make sure your power settings are configured properly and not causing the screen to turn off unexpectedly.
  • Adjust Display Settings: Check your display settings to ensure they are configured correctly. Verify the screen resolution, refresh rate, and other relevant settings.
  • External Devices: Disconnect any external devices such as monitors, USB drives, or docking stations to see if the issue persists. Sometimes external devices can cause conflicts.
  • BIOS/UEFI Update: Check if there are any BIOS or UEFI updates available for your laptop on the HP support website. Updating the system firmware can sometimes resolve hardware-related issues.
  • Run Windows Update: Make sure your operating system is up-to-date by running Windows Update. Sometimes, system updates can include fixes for hardware issues.
  • Hardware Diagnostics: Run built-in hardware diagnostics on your laptop. HP usually provides diagnostic tools that can help identify hardware issues.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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