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HP Recommended
HP Omen 17
Microsoft Windows 10 (64-bit)

Hello, my space key stoped working. This is the only key that stopped functioning.
My laptop has one of those older thick plastic keys, not the thin soft ones.
Is there any way to fix it? Is there any safe way to remove/unplug just that one key so I can see if something is loose under it?
The key does not feel very different from other keys when I press it down. I've attached an image for reference.

If someone could give me some tips or point me to a tutorial that would be great.

Thanks
20190319_230159_HDR.jpg

1 REPLY 1
HP Recommended

Hey there! @LeoSilva

 

Have you tried checking with an external keyboard does the issue persist?

 

Please share the product number of your PC to assist you better.

 

First, restart your PC keep tapping the F11 key on your PC before the PC boots, you will see the recovery manager screen.

 

Open the command prompt from the list and check if all the keys on your PC are functioning correctly.

 

Check if Sticky Keys are turned on

 

1) Press Windows key + I key together to open Settings Window.
Then scroll down to find and click Ease of Access.

2) Click Keyboard on the left pane. Then check the icon of Sticky Keys. If it’s on, set it to be off.

 

Also, Try few steps recommended below.

 

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Also, Turn off Filter Keys

 

Filter Keys is a feature that is designed to ignore brief or repeated keystrokes, and according to users, this feature is turned on by default on their laptops, and that’s what’s causing the keyboard issue.

 

Go to Control Panel and open Ease of Access Center.
Scroll down and select Make the keyboard easier to use option.
Scroll down and locate Filter Keys option. Make sure that Turn on Filter Keys option is not checked.
After turning off this option, click Apply and OK to save changes.

 

Refer this article to further troubleshoot keyboard issues with your PC. Click Here

 

If the issue still persists after trying out the steps. It is a hardware issue with the PC, you cannot just replace a single key on the keyboard, you need to replace the complete keyboard layout to fix the problem.

 

Please contact HP support for service options. Click Here

 

Take Care! 

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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