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HP Pavilion Gaming 16-a0000 Laptop PC (3S962AV)
Microsoft Windows 10 (64-bit)

Hi!

Recently i downloaded a driver from your customers forum to install some audio drivers and get rid of the detection verification error.Good news is that the detection verification error does no longer exist but my audio is gone and i cant hear anything.

1 REPLY 1
HP Recommended

Hi @Alexandru2006,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing audio issues with your HP Pavilion Gaming 16. There are a few steps you can try to troubleshoot and resolve this problem.

 

  • Check the volume: Make sure the volume on your laptop is not muted or set too low. Look for the speaker icon on the taskbar and adjust the volume accordingly.
  • External speakers or headphones: If you're using external speakers or headphones, ensure that they are properly connected to the correct audio port on your laptop. Try using different speakers or headphones to rule out any hardware problems.
  • Update audio drivers: Outdated or incompatible audio drivers can cause audio problems. Visit the HP support website and search for the latest audio drivers for your specific laptop model. Download and install the drivers, then restart your laptop to see if the issue is resolved.
  • Windows sound settings: Check the Windows sound settings to ensure that the correct audio output device is selected. Right-click on the speaker icon on the taskbar, select "Open Sound settings," and under the "Output" section, choose the correct audio device.
  • Run the audio troubleshooter: Windows has a built-in audio troubleshooter that can help diagnose and fix common audio problems. To access it, right-click on the speaker icon on the taskbar, select "Troubleshoot sound problems," and follow the on-screen instructions.
  • Uninstall and reinstall audio drivers: If updating the drivers didn't resolve the issue, you can try uninstalling the audio drivers completely and then reinstalling them. To do this, go to the Device Manager (right-click on the Start button and select "Device Manager"), expand the "Sound, video and game controllers" section, right-click on your audio device, and select "Uninstall device." After uninstalling, restart your laptop, and Windows should automatically reinstall the drivers.
  • System Restore: If the issue started recently and you can recall a time when the audio was working fine, you can try performing a system restore to revert your laptop's settings to a previous working state. Search for "System Restore" in the Windows search bar, open the utility, and follow the on-screen instructions.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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