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‎10-18-2020 09:07 AM

HP Recommended
Product: HP Pavilion Gaming 15-ec1052ax
Operating System: Microsoft Windows 10 (64-bit)

Today I am facing an issue of that while having attending my lectures or watching a YouTube video my laptop got stagnant automatically. It did not respond to any keyboard key. So I have to automatically shut it down through the power key.

Its a brand new laptop just bought it two weeks ago.

What could be the cause of it ?

What should I do ? Please help.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2020 04:49 PM

HP Recommended

@Devashish_Bawa here are a few steps that should help us identify and resolve the issue:

 

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

  1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

    If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

  2. On the main menu, click System Tests.

  3. Click the System Fast Test tab.

  4. Click Run once.

    While the test is running, the time remaining and test result for each component displays on the screen.

  5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

    If no system component failed, continue with these steps.

  6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

    • If an issue is not found, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-20-2020 04:49 PM

HP Recommended

@Devashish_Bawa here are a few steps that should help us identify and resolve the issue:

 

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

  1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

    If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

  2. On the main menu, click System Tests.

  3. Click the System Fast Test tab.

  4. Click Run once.

    While the test is running, the time remaining and test result for each component displays on the screen.

  5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

    If no system component failed, continue with these steps.

  6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

    • If an issue is not found, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎11-23-2020 08:51 PM

HP Recommended

Sir I have done this also, but it found no error in test but again it is freezed and now more frequently. What should I do? 

I have bought this gaming laptop so that there wouldn't be any problem, but it is giving me more problem than my previous laptop.

Was this reply helpful? Yes No
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