My laptop has memory issues and I don't know how to fix them.

[Pece]

For the last 3 days specially, I have been having some blue screen of death issues, window update issues, and now RAM issues. Due to this, I decided to do a clean reinstall of Windows on my PC, the windows update issues are now gone, but the other two continue. 

I've been running windows memery diagnostics, and they are detecting an error, but I don't know what it is or how to fix it. The message says that I should contact the manufacturer, so here I am. Alongside this error, I've been constantly suffering of the blue screen of death, being the most recurrent errors "kernel security check error" and "system service exception". The blue screens of death appear most of the time while I'm downloading something heavy, a game for instance, but also after some hours of using my computer. 

I've tried with restore health, sfc scannow, hp hardware diagnostics and opening up my pc and cleaning the RAM slots and checking everything is OK, which it is. None of this has resolved the issue. I would appreciate if someone has a solution for this RAM error, thanks in advance.

[Paul_Tikkanen]

Hi:

What I would try is this...

If your notebook has two memory modules, remove one and run the notebook off it.

If you continue to get memory errors, BSOD's and whatnot, remove that chip and replace it with the first one you took out.

One of those memory chips is probably no good and needs to be replaced.

[Pece]

Thanks for the quick answer, I'll try it right now.

[Paul_Tikkanen]

You're very welcome.